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What’s your Friction Factor?

Fast-paced organisations often build systems with conflicting incentives, despite the best intentions — and the result is slower day-to-day decisions and misallocated time and resource. This twenty-question survey looks at the five pillars behind decision friction, so you can see what to focus on to move from Functional to Frictionless. It works for a team of any size — assess whatever you’re responsible for.

20 questions3-5 minutesInstant resultActionable at your level
Pillar 1 of 50%

This page focuses on the Capability pillar of decision friction.

Whether people have the confidence, skill and pattern-recognition to make a call — and the creativity to try a new way when the usual one fails.

Before you begin: pick one team or group — any size — as your reference point.

The team is confident making the decisions their role calls for, without needing to check first.
The team can handle the situations they'd normally expect to face without leaning on a written procedure, a daily plan, or a manager's input.
When the usual approach does not work, the team are willing and able to suggest and test new ways forward.
The team have confidence in the information they are working with to make good decisions.